Frequently Asked Questions
Everything you need to know about working with us.
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Services & Products
Learn about our three service tiers and product capabilities
We offer Sustainable Swag (ready-made catalog products), Custom Sewn For You (your designs with our manufacturing), and Get Your Design Made (full-service from concept to delivery). Each tier is designed for different project needs and complexity levels.
Timelines & Process
Understand our production schedules and workflow
Sustainable Swag: ~2 weeks, Custom Sewn For You: 3-4 weeks, Get Your Design Made: 6-8 weeks from approved samples. Timelines vary based on order complexity, quantity, and current production schedule.
Pricing & Orders
Get clarity on costs, minimums, and payment terms
Sustainable Swag: No minimum, Custom Sewn For You: 50 units, Get Your Design Made: 100 units. These minimums ensure we can provide competitive pricing while maintaining our commitment to fair wages for our artisans.
Shipping & International
Learn about global delivery and logistics
Yes! We ship worldwide from our production facility in Delhi, India. We have experience with international shipping, customs documentation, and can work with your preferred freight forwarder if needed.
Quality & Ethics
Our commitment to excellence and fair trade
We have a comprehensive quality control process including in-process checks during production, final inspection before packing, and photographic documentation. Our experienced team has been producing high-quality products for 15+ years.
Materials & Customization
Explore fabric options and customization capabilities
We work with a wide range of materials including organic cotton, recycled polyester, canvas, denim, linen, and more. We prioritize eco-friendly and sustainable materials whenever possible and can source specific fabrics based on your requirements.
General Questions
Quick answers to common questions about getting started
Simply fill out our contact form or email us at contact@workshelter.co with your project details. We'll respond within 24 hours to discuss your needs, provide a quote, and outline next steps.